Augusto Balerna is a trainer and Key Account Manager in charge of development and delivering of leadership and management trainings. His approach of management is deeply focused on corporate social responsibility CSR. In general middle management is the target audience for an extremely effective training action in the field of sustainable management. This doesn't exclude the envolvement of the top management wich represent the essential of a successful change.
His experience is builded on project with organisations counting up to 4'500 employees and 1500 managers and middle managers. The main common goal of those training actions is to give to managers the tools and the sensitivity that allows them to manage in a manner that takes health and wellbeing at work into account. This vision is also called Corporate Social Responsibility .
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Here some other Augusto's skills:
Training in social climate and absence management. Very important and delicate topics that cost billions every year to companies. The direct and indirect costs linked to a growing absences rate makes middle managers concerned about the adverse impact of a growing absenteeism react.
Detect the training needs for sales forces and design the right module according to the spotted weaknesses.
Bring sales professional in retail business (jewelry, watches, cosmetics) as well as luxury hotel industry to the Excellence in "the sales experience". From the first contact the salesperson becomes an Expert for the client and takes him through a path where he feels "helped and served". Train the trainer is also one of my skills.
Training design and management through a change process in the implementation of a new CRM system (Salesforce)
Help people and organisations in understanding their environment being able to take the maximum advantages from all the opportunities.
- Ecole Hôtelière de Lausanne - Bachelor of Business Administration (B.B.A.)
- FSEA Adult trainer degree
- MDI INSIGHT certified trainer
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Courses offered by Balerna Augusto
Management of absences and well-being at work
Engage simple measures to reduce absenteeism in his business Absenteeism now affects the majority of companies. The costs of this phenomenon amounting each year in Switzerland in billions of francs and insurance premiums are increasing. For a business, high absenteeism can cause a decline in the quality of benefits, a sharp slowdown in growth,...
Recruter et intégrer ses futurs collaborateurs
Choisir le bon candidat et l’intégrer dans son entreprise Les entreprises évoluent plus rapidement. Les changements fréquents de projet ou de politique, la mobilité sur les marchés et les exigences de qualité toujours plus élevées ont des conséquences sur l’emploi et se mesurent par l’augmentation des recrutements et de la rotation du personnel....
Gestion des priorités et de la surcharge
Acquérir des outils efficaces pour gérer son temps et ses priorités afin d’éviter la surcharge De nombreuses entreprises fonctionnent selon une politique de l’urgence. Tout est urgent et donc prioritaire et les employés sont dans un fonctionnement réactif en permanence. Ce fonctionnement est générateur d’un stress élevé qui peut péjorer le climat...