Balerna Augusto

Augusto Balerna is a trainer and Key Account Manager in charge of development and delivering of leadership and management trainings. His approach of management is deeply focused on corporate social responsibility CSR. In general middle management is the target audience for an extremely effective training action in the field of sustainable management. This doesn't exclude the envolvement of the top management wich represent the essential of a successful change.

 His experience is builded on project with organisations counting up to 4'500 employees and 1500 managers and middle managers. The main common goal of those training actions is to give to managers the tools and the sensitivity that allows them to manage in a manner that takes health and wellbeing at work into account. This vision is also called Corporate Social Responsibility .

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Here some other Augusto's skills:

Training in social climate and absence management. Very important and delicate topics that cost billions every year to companies. The direct and indirect costs linked to a growing absences rate makes middle managers concerned about the adverse impact of a growing absenteeism react.

Detect the training needs for sales forces and design the right module according to the spotted weaknesses.

Bring sales professional in retail business (jewelry, watches, cosmetics) as well as luxury hotel industry to the Excellence in "the sales experience". From the first contact the salesperson becomes an Expert for the client and takes him through a path where he feels "helped and served". Train the trainer is also one of my skills.

Training design and management through a change process in the implementation of a new CRM system (Salesforce)

Help people and organisations in understanding their environment being able to take the maximum advantages from all the opportunities.

• Ecole Hôtelière de Lausanne - Bachelor of Business Administration (B.B.A.)
• FSEA Adult trainer degree
• MDI INSIGHT certified trainer